What is the role of cultural competence in ethnic minority consumer engagement? An analysis in community healthcare

Abstract

Background: Effective patient engagement has been associated with high quality health care. There is a dearth of evidence around effective engagement with consumers from ethnic minority backgrounds; specifically in relation to the role of cultural competence amongst healthcare professionals in effective engagement with consumers from ethnic minority backgrounds. To address this knowledge gap, we analysed the role of cultural competence in the consumer engagement approaches taken by community healthcare professionals working with consumers from ethnic minority backgrounds. Methods: Semi-structured individual interviews were conducted with 21 healthcare professionals employed across four commu..